ITIL Benefits and Barriers to Success
Why ITIL is still the heartbeat of IT services
Its perspective at the sharp end of ITIL projects means APM Group
is well placed to see the benefits of implementing ITIL. Jessica Barry,
APMG’s accreditor co-ordinator, explains why ITIL is still an extremely
useful business tool and Version 3 is exactly what the industry needs
to continue improving.
How to solve the ITIL paradox?
We need ITIL more than ever, but it is
stopping us from meeting the challenges which will decide whether we
have a job in five years from now. James West explains why we must
solve the ITIL paradox. One of the key themes emerging from recent conversations with some of
the brightest minds in ITSM (which will soon result in a series of
articles tackling the industry’s hot topics. And I mean hot – not
lukewarm) is the ITIL paradox.
Should Lean replace ITIL as the guiding force for business technology?
With service desks desperate for more time
to focus on challenges such as supporting user devices and delivering
mobile centric services, James West questions whether the vastly
expanding ITIL body of knowledge has made itself irrelevant and that
perhaps Lean now offers much clearer guidance for IT.
ITIL Education
The
ITIL certification scheme enables an individual to gain credits for
ITIL® courses. There are four levels within the scheme: Foundation,
Intermediate, Expert and Master. The Foundation level
is the entry level qualification which offers candidates a general
awareness of the key elements, concepts and terminology used in the
ITIL® Service Lifecycle, including the linkages between Lifecycle
stages, the processes used and their contribution to Service Management
practices.